Shipping policy

Shipping Policy

Where We Ship
Custom candles ship within the United States. Apparel ships within the U.S. and to many international destinations. Free local pickup is available at our studio, 623 Saint Joseph St., Rapid City, SD 57701.

Shipping Rates: Candles (U.S.)
- 1 small candle: $10
- 1 medium or large candle: $13
- 1 XL or 2 candles: $18
- 3+ candles: $24
- FREE shipping on candle orders of $100 or more
- FREE local pickup at our Rapid City studio

Shipping Rates: Apparel
Apparel is printed and shipped by our production partner. Shipping is calculated at checkout based on weight and destination. International orders may be subject to customs duties, taxes or import fees, which are the responsibility of the recipient.

Orders with both candles and apparel ship separately, so you'll see two shipping charges at checkout.

Processing Times
Everything we make is custom or made to order, so please allow time for us to create your order before it ships:
- Custom candles designed online: poured, cured and labeled by hand, typically shipped within 5–7 business days.
- Apparel: printed to order, typically shipped within 3–7 business days.
- Digital gift cards: delivered instantly by email.
Once shipped, U.S. delivery usually takes 3–7 business days. You'll receive a tracking number by email as soon as your order ships.

Local Pickup
Choose "Pickup" at checkout and we'll let you know when your order is ready at our studio. Candles poured in the studio need about 2 hours to cool. You're welcome to wait, or pick up your candle at a later time.

Damaged or Lost Packages
Candles are packed with care, but if your order arrives damaged, email us within 7 days of delivery at sarah@urbanglowcandleco.com with your order number and a photo, and we'll make it right. If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office, then contact us and we'll help.

Address Accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided at checkout, but we'll do our best to help.

Questions?
Email sarah@urbanglowcandleco.com or call or text (605) 519-8820.