Refund policy

Because almost everything we make is custom or made to order, we can’t accept returns for change of mind. But if something arrives damaged, defective or wrong, we’ll make it right.

Custom Candles
Every candle is poured and labeled just for you, so custom candles (in-studio, online designs and repours) can’t be returned or exchanged. If your candle arrives damaged or has a quality issue, email us within 7 days of delivery or pickup at sarah@urbanglowcandleco.com with your order number and a photo, and we’ll replace it or issue a refund.

Apparel
Our online apparel is printed to order just for you, so we can’t accept returns or exchanges for size or change of mind. Please check the size chart before ordering. If your item arrives damaged, defective or isn’t what you ordered, email us within 14 days of delivery with your order number and a photo, and we’ll send a replacement or refund.

Apparel and merchandise purchased in our studio may be returned or exchanged within 30 days if unworn and unused, with tags and proof of purchase.

Candle-Pouring Experiences
Reservations are free to book. Cancel or reschedule at least 24 hours before your reservation at no charge. Changes made within 24 hours and no-shows are subject to a $20 per-person fee.

Event Tickets
Event tickets are non-refundable, but you’re welcome to transfer your ticket to a friend. Just let us know their name before the event. If we cancel or reschedule an event, we’ll offer a full refund or a spot at the new date.

Gift Cards
Gift cards are non-refundable and valid for 1 year from the purchase date.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card company to post the refund.

Questions?
Email sarah@urbanglowcandleco.com, call or text (605) 519-8820, or visit us at 623 Saint Joseph St., Rapid City, SD 57701.